Account Deletion

1. Overview

This deletion process applies to accounts created for Tecknowlogiq (Pty) Ltd applications and services, including Kago Entle: Fleet Management (Android package com.kagoentlefleet.app). You can request deletion in two ways: directly inside the app, or by sending us an email request. Both routes result in the same outcome — your personal information is removed or anonymised as described below.

2. Option 1 — Delete in the app

You can delete your account directly from within the app:

• Open the app and go to Settings.
• Open Security.
• Tap Delete Account.
• Read the warning, confirm that you understand the action is permanent, and tap Delete My Account.

Your account is deactivated immediately, you are signed out, and you will no longer be able to log in. The removal of your associated personal data is then completed as described in What is deleted.

3. Option 2 — Request deletion by email (no app needed)

If you can’t access the app — for example, if you have already uninstalled it — you can request deletion by email:

• the email address registered to your account (please send from that address where possible);
• the name of the app or service you use; and
• whether you want to delete your entire account or only specific data (see below).

We will verify your identity before acting on the request — this protects you against someone else deleting your account. Once verified, we process the deletion as described below.

4. What is deleted

When your account is deleted, your personal information is removed or anonymised. This means:

• your name and email address are scrubbed so the account can no longer be identified as yours;
• your login sessions are ended and the account is disabled;
• your credentials and linked sign-ins (password and any Google or Apple connections) are deleted;
• your push-notification tokens are deleted, so you stop receiving notifications;
• your messages are deleted;
• the documents and photos you uploaded are deleted from storage; and
• your notifications and notification preferences are deleted.

5. What may be retained, and why

Where an app is provided to you through your employer or another organisation, certain operational and business records created through the app — for example work, shift, vehicle, fuel, incident, maintenance, or expense records — belong to that organisation and are retained by them, not held for our own purposes. These are kept for legitimate business, tax, and legal-compliance reasons.

Where these records are retained, they are de-identified wherever possible by removing the personal details that link them to you. We may also retain limited information where we are legally required to do so. If you want operational records held by your organisation removed as well, please contact your manager, administrator, or organisation directly, as they are the party responsible for those records.

6. Delete your account or only specific data

You have a choice:

• Delete your entire account — removes or anonymises your account and the personal data described above.
• Delete specific data — if you would prefer to keep your account but have particular information removed, tell us what you would like deleted in your email request and we will action it where we are able to.

7. How long it takes

In-app deletion deactivates your account immediately, with the associated data removed shortly afterwards. For email requests, we aim to verify and complete your request within 30 days of confirming your identity. If we ever need longer — for example, to meet a legal obligation — we will let you know.

8. Contact us

For any questions about deleting your account or data, contact us at privacy@tecknowlogiq.com. For other help with our apps, see our Support page. To understand how we handle your information generally, read our Privacy Policy.